Check for collected passwords in secure location

Manage Accounts

In order to access the deceased's accounts, you will need to look for their passwords.

Most people keep passwords stored somewhere, whether saved in a browser, written on a notepad or through an online password management service.

If you have access to the deceased's computer, check the computer and web browser security settings for saved passwords.

Look for a written list of passwords where the deceased took care of their paperwork.

Lightbulb_Icon.svgGood to Know If you already have access to the deceased's email, you can also reset passwords for accounts that use that email.

You might also need access to the deceased's phone as well if two-factor authentication is enabled.

Personal Considerations


Did the deceased keep their account passwords written down somewhere?


Use this password list to sign into the deceased's accounts.

This list will also help you determine the accounts held by the deceased and whether or not they are active.

Sign into the accounts to determine if the account was active and if there are any materials or documents that should be downloaded before they are closed.


Ask a spouse or trusted advisor if they know the whereabouts of any important password information.

This information might take some time to uncover if access to a primary email address or saved/written passwords are not available.

You may need to contact account service providers to gain access to or close an account.


If the deceased kept their passwords written down somewhere:

Use this password list to sign into the deceased's accounts.

This list will also help you determine the accounts held by the deceased and whether or not they are active.

Sign into the accounts to determine if the account was active and if there are any materials or documents that should be downloaded before they are closed.

If the deceased did not keep access to their passwords somewhere you can find:

Ask a spouse or trusted advisor if they know the whereabouts of any important password information.

This information might take some time to uncover if access to a primary email address or saved/written passwords are not available.

You may need to contact account service providers to gain access to or close an account.


Manage Accounts